At Reprtoir, we’re committed to helping you succeed. While we’re a lean and focused team, we strive to offer the best possible support while continuing to improve the platform and build new features for all users.

This page explains how to get help, what support options are available, and how to reach us when needed.

Start with Self-Service Resources

Before contacting us directly, we strongly encourage you to explore the resources already available:

• This documentation includes step-by-step guides and detailed explanations of each module
• Our video tutorials offer visual walkthroughs of key actions and workflows
• Use the search bar at the top right or browse the sidebar to find answers quickly

These resources are updated regularly to reflect the latest improvements to the platform.

Contacting Support

If you can’t find the answer you’re looking for or need personalized assistance, don’t hesitate to reach out.

You can email us at [email protected].

Please include as much detail as possible (e.g., workspace name, screenshots, file references) so we can assist you efficiently.

Support Hours

We provide support during the following hours:

• Weekdays, 08:00 a.m. – 10:00 p.m. UTC+0

While we aim to respond as quickly as possible, response times may vary based on demand and time zones. Outside these hours, we handle only:

• Critical platform issues
• Infrastructure incidents
• Blocking bugs affecting multiple users

You can follow real-time platform status updates at: https://status.reprtoir.com

In case of a major issue, we’ll keep you informed via email notifications.

Languages Supported

We offer support primarily in English, but can also assist you in:

• 🇧🇷 Brazilian Portuguese
• 🇫🇷 French
• 🇩🇪 German
• 🇪🇸 Spanish

When writing to us in one of these languages, please allow a little extra time for a response if translation or language-specific handling is needed.

Tip for Faster Support

To help us help you faster, please include:

• A clear description of your issue or question
• The module concerned (Catalog, Incomes, Rights, etc.)
• Any relevant file or screenshot
• Steps to reproduce the issue if applicable

We’re here to help — and always happy to receive feedback, improvement suggestions, or bug reports.