Obtaining Help

At Reprtoir, we aim to provide the best support to our users in achieving their objectives.

However, please note that we are a small team, and to benefit our User community, we must devote our time to improving existing solutions and adding new features.

Thus, before reaching out for assistance, we highly recommend using the resources available, including this documentation and video tutorials. Explore relevant topics from the sidebar menu or use the search engine at the top right for quick answers.

If you cannot find what you need or have any additional questions, please don't hesitate to email the support team at [email protected].

Office Hours

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Languages 🇬🇧 🇫🇷 🇩🇪 🇪🇸 🇧🇷

We primarily offer assistance in English, but can also provide support in French, German, Spanish, and Brazilian Portuguese.

Please note that we typically provide prompt assistance to our customers during weekdays from 08:00 a.m. to 10:00 p.m. UTC +0 (Coordinated Universal Time). While we aim to respond quickly, there may be delays outside these hours.

We only attend to critical infrastructure and bug emergencies outside our standard support hours. Please allow us time to respond in such cases. We appreciate your understanding.

During maintenance or an incident, you can be informed at https://status.reprtoir.com/. If the issue persists, email updates will tell you of the progress.