Obtaining Help

At Reprtoir, we aim to provide the best support to our users in achieving their objectives.

However, please note that we are a small team, and to benefit our User community, we must devote our time to improving existing solutions and adding new features.

Thus, before reaching out for assistance, we highly recommend taking advantage of the resources available, including this documentation and video tutorials. Explore relevant topics from the sidebar menu or use the search engine at the top right for quick answers.

If you are unable to find what you need or have any additional questions, please don't hesitate to email us at:

• [email protected] to contact the Sales Team
• [email protected] to contact the Support Team
• [email protected] to contact the Tech Team

If you have subscribed to a Plan that includes chat support, you can optionally contact us using the chat available at the bottom right of the Workspace.

Office Hours

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Languages 🇬🇧 🇫🇷 🇩🇪 🇧🇷

For support in your preferred language, "we primarily offer assistance in English", but can also provide support in French, German, and Brazilian Portuguese.

Please note that we typically provide prompt assistance to our customers during weekdays from 9:00 A.M. to 7:00 P.M. CET (Central European Time). While we aim to respond quickly, there may be delays outside these hours.

Outside our standard support hours, we only attend to critical infrastructure and bug emergencies. Please allow us time to respond in such cases. We appreciate your understanding.

In the event of maintenance or an incident, you can be informed at https://status.reprtoir.com/. If the issue persists, email updates will inform you of the progress.