Obtaining Help

How to get support?

While our goal is to develop the best software tools, it is also important for us to help our Users use them in the best possible way. We put a significant and constant effort into the functioning of the user interface.
This is the reason why will go the extra mile to keep this documentation up to date.
Nonetheless, please understand we are a small team and ask our users to contact us in a reasonable manner only after they have attempted to resolve the issues experienced by themselves.

Documentation

Reprtoir's complete documentation is available on this site.
We strongly encourage Users to take the time to go through all of this documentation to discover or learn more about all of Reprtoir's features.
To find answers, browse the sections that interest you from the side menu on the left or use the search engine at the top right of the side menu.

Chat / Email

If you cannot find what you are looking for, or you have any other questions, feel free to contact us using the chat available at the bottom right of the Workspace, or by email at [email protected].

Screen-sharing video call / Call

If this is necessary to help more efficiently, we will suggest that you do a screen share with Google Meet, Zoom, Skype, or a phone call.
Please note that we usually respond quickly on weekdays from 9:00 a.m. to 7:00 p.m. CET (Central European Time). Outside of these hours, please be patient.

Training Sessions

To go further in learning, we offer on-demand personalized training sessions for Teams, on-site or remotely. If you are interested to know our costs, please contact our sales team at [email protected].